First Class Customer Services

We all know what good service feels like when we get it and sadly we also know how bad service feels.

We are believing that customers are the lifeblood of our business, so treating them well should always be a priority. By regularly exceeding expectations, we can boost customer satisfaction and retention.

Our Commitment to You

Our aim is to offer you reliable, honest and professional service from sales to servicing and after sales support

In the last several years we have invested over thousand pound in our in-house expert, including new technical team and these have been deployed around the region and represent a significant improvement to our customer services team.

We learn that customer service is one of the most important area of any business we have spent vast amount of time and resources to make sure all our customers receive highest quality customer service care

Our expert team are all trained to the highest technical knowledge and customer care standards, and we are actively recruiting in local communities for all sections of our business.

We also know there are always more improvements to be made and our teams around the world are working hard to achieve this.

Our team promise to listen carefully to your opinions and to bring you the best service we can offer on every product, every day.

Making a comment, complaint or complaint

Any feedback about our service is welcome. We have a dedicated customer service team who are trained to progress your comments and handle any complaints.

If you are contacting us, please give us the following details:

  • Your name and address
  • Your daytime phone number (where we can contact you if we need to) and any times you would prefer us to contact you
  • A clear description of your concerns or complaint
  • Details of what you would like us to do to put things right

What we will do and how long it will take

We will do our best to sort out you complaint as quickly as we can and will acknowledge all contacts within five days of receipt. Sometimes it may take longer to fully investigate your concerns. If this is the case, we will do the following:

  • Provide you with a unique reference number
  • Keep you updated with our progress

If your complaint will take longer to investigate, we aim to find a solution within 14 working days. If we are not able to do so, we will always contact you to explain what is happening and when we expect to resolve matters.

Our Pledge

At the heart of first - class service is the person who matters most - you. That's why we really value your feedback. Letting us know what you think of our service gives us the opportunity to put matters right for you and improve our service for everybody.

It should be easy as possible to tell us what you think. That's why we make sure you can contact us however you want - face to face, by phone, by e-mail or in a letter - at a convenient time for you. We will always do our best to respond as quickly as possible.

How to contact us

If you wish to comment on any of our services, please visit our contact us page

Our Service

We aim to deal with any complaint as quickly as possible to your complete satisfaction. If you are not happy with the response you receive please contact the person who handled your complaint. They will agree the next steps with you.

 

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