FREQUENTLY ASKED QUESTIONS

DOES THE WATER PRODUCING WITH ADDER HILL MACHINE CONTAIN MINERALS?

Yes water produced by an ADDER HILL MACHINE AWG does contain minerals. However the minerals contained are naturally occurring and not added to the water. Therefore the metals content in the water produced from an AWG is considerably lower than in bottled water. Consequently the water also tastes lighter.

HOW MUCH DOES IT COST TO OPERATE?

Although ADDER HILL MACHINE systems are designed for high efficiency, like all electric machines they consume energy to extract the water from air. The production of a litre of pure drinking water costs far less than a litre of bottled water! The average cost is about US$ 0.07 per litre of water, depending on local electricity rates when it operates under designed conditions.

DOES THE COST OF POWER AFFECT THE COST PER LITRE GENERATED?

Yes, the cost of power does affect the cost per litre of water produced. To provide a totally off grid solution we do offer ADDER HILL MACHINE systems that operate on gasoline and diesel fuel. Additionally solar and wind power solutions are currently being developed.

WHAT WOULD BE THE IDEAL CONDITION FOR THE ADDER HILL MACHINE TO GENERATE THE WATER WITH FOR THE BEST RESULT?

The ideal condition would be a temperature level from 27 ⁰C and humidity level about 50%. The air water generators works best where there is a good circulation of air.

HOW DOES THE CAPACITY VARY WITH CHANGES IN THE RELATIVE HUMIDITY?

The unit performs better in more humid conditions. The ideal humidity level for the water generation upwards of 30%.

WHAT IS THE LOWEST HUMIDITY RATIO NEEDED?

For reasonable operation of the unit, it is recommended that the humidity ratio should not drop below 15%. However the machine will continue to operate at low humidity levels, and at low temperatures. Adder Hill machines work at temperatures as low as 2 centigrade at which point water is not produced from humidity but by dew.

CAN THE ADDER HILL MACHINE RUN IN CLOSED AIR CONDITIONED PLACES?

Yes the ADDER HILL MACHINEs can be run in closed air conditioned places. The machines have been tested in office environments and continued to perform well.

HOW SAFE IS THE WATER TO CONSUME?

Once the air enters into the ADDER HILL MACHINE and water produced, it subjected to a 11 stage filtration process, where in the water is purified to the best extent, resulting in pure natural water. The water is absolutely safe to drink as confirmed in various water test reports conducted over the years around the world.

IS THE WATER'S SAFETY GUARANTEED?

Adder Hill guarantees that the water delivered to the internal storage tanks is good for human consumption as long as the unit is operated and periodically cleaned as specified in the user manual.

HAS THE WATER BEEN TEST CERTIFIED?

Yes, the water has been test certified, from the local and the foreign test laboratories over several years. Latest test reports from the UAE, Malaysia and EU show the water quality to be better than Evian water. 

HOW LONG IS THE LIFE SPAN OF THE MACHINE?

If the unit is operated as designed and proper maintenance procedures are employed, then the unit will operate well for 10 years.

WHAT IS THE PURPOSE OF THE AIR FILTERS?

Air contains many particles and dust; it is the purpose of the air filter to keep the interior components of the units clean and dust-free. At the same time, the air filter ensures that no particles contained in the air migrate into the water.

HOW OFTEN DOES THE FILTERS NEED MAINTAINENCE?

The filters needs to be replaced every 6 months, there is an indication will be provided on the screen when the filter needs to be changed. Total service takes no longer than 15-20 minutes.

HOW LONG WILL IT TAKE TO WITHDRAW WATER FROM THE MACHINE?

When operating the machine for the first time, the ADDER HILL MACHINE will have to be run for approximately 12 hours before it has generated enough water to reach the minimum level of water for it to be possible to start withdrawing water. You should withdraw at least 5 litres of water before using for human consumption.

WHAT WARRANTY IS OFFERED WITH THE MACHINE?

At the time of purchase the ADDER HILL MACHINE comes with a 1 year manufacturer’s warranty. Additionally a customer may purchase an additional 2 year extended warranty that includes free servicing during the warranty period.

WHAT IS COVERED UNDER THE WARRANTY?

The machine is covered from any mechanical defect whilst being operated under guidelines as provided. Defects arising from misuse or as a result of having tried to open and tamper with the working parts of the machine will not be covered. If an extended warranty is obtained the cost of service is covered, however any parts that may be replaced due to regular wear and tear such as the filters are not covered under the warranty and will need to be paid for at the time of the service. 

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